Terms & Conditions

These Terms & Conditions govern your use of the Calté Maison website and the purchase of products from our store.

By accessing our website, creating an account, or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our website.

We reserve the right to update these terms at any time. Changes take effect immediately upon posting to this page.

All orders placed through our website are subject to acceptance and availability.

We may refuse or cancel an order for reasons including product availability, errors in pricing or product information, or suspected fraudulent activity.

An order confirmation email does not constitute final acceptance of your order. A contract is formed only when we dispatch the goods and send a shipping confirmation.

You must provide accurate and complete information during checkout. We are not responsible for delays or failed delivery caused by incorrect details.

Orders are processed within 1-2 business days from our Brisbane studio.

All deliveries are sent via Australia Post with tracking included. Delivery timeframes once dispatched are estimates and may vary.

Risk of loss or damage passes to you once the order has been delivered to the address provided at checkout.

For full shipping details, please visit our Shipping page.

We accept returns for change of mind within 30 days, provided the product is unopened, unused, and in original packaging.

Faulty, damaged, or incorrect items must be reported within 7 days of delivery.

Refunds are processed to the original payment method within 3-5 business days of approved returns.

For full returns information, please visit our Refund & Returns Policy page.

We collect and handle your personal information in accordance with our Privacy Policy.

Payment information is processed securely by PCI-compliant providers and is not stored on our servers.

By using our website, you consent to our data practices as described in the Privacy Policy.

To the extent permitted by law, Calté Maison is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our website or products.

Our total liability for any claim relating to a product is limited to the amount paid for that product.

Nothing in these terms excludes or limits your rights under the Australian Consumer Law.

If you have any questions about these Terms & Conditions, please contact us.

Email: shopcaltemaison@gmail.com

Office hours: Monday – Friday, 9am – 4pm.