CUSTOMER CARE
Fast, trackable delivery from Brisbane. We process every order with care and keep you updated from dispatch to doorstep.
All orders are processed within 1-2 business days from our Brisbane studio.
Orders placed on weekends or public holidays will begin processing the next business day.
Once your order has been packed and dispatched, you will receive a shipping confirmation email with your Australia Post tracking number.
Every Calté Maison order is carefully packed and shipped from Brisbane, Queensland.
We proudly fulfil Australian orders from our local studio, keeping dispatch fast and reliable.
All deliveries are sent via Australia Post with full tracking included and you will get a notification.
Standard delivery times apply once your parcel has been collected by Australia Post.
Use your tracking number at the Australia Post website to follow your parcel every step of the way.
Enjoy free standard shipping on all Australian orders over $79 AUD.
Orders under $79 AUD will be charged a flat-rate shipping fee at checkout.
Shipping promotions and rates are displayed during checkout before payment.
Your tracking number is included in your shipping confirmation email.
If you have not received your tracking email within 4 business days of ordering, please check your junk or spam folder, or contact our customer care team.
If you have any questions about your delivery, our customer care team is happy to help.
Please include your order number and full name when contacting us so we can assist you quickly.
Questions About Delivery?
Our customer care team is ready to help with tracking, delivery times, or anything else about your order.
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