Privacy Policy

We collect only the information we need to provide you with a great shopping experience.

When you place an order, we collect your name, shipping address, email address, phone number, and payment details (processed securely by our payment provider).

When you contact us through our contact form, we collect your name, email address, and the message you send so we can respond.

We also collect technical information such as your browser type, device information, and IP address to help us understand how visitors use our site and to keep it secure.

We use your information to process and deliver your orders, communicate with you about your purchase, and provide customer support.

With your consent, we may send you updates about new products, promotions, and beauty rituals. You can unsubscribe from marketing emails at any time.

We analyse site usage in aggregate form to improve our website, products, and services. We do not sell your personal information to third parties.

Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors interact with the site.

We use analytics services to collect anonymous traffic data. This helps us improve performance and user experience. You can manage cookie preferences through your browser settings.

We work with trusted service providers to operate our store and deliver our services. These include our ecommerce platform, payment processor, shipping partner (Australia Post), and cloud hosting provider.

Each provider is contractually required to handle your data securely and only for the purposes we specify. This page is maintained by Calté Maison and describes our practices; it is not an independent certification or audit of any third-party service.

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, loss, or misuse.

Payment information is processed by PCI-compliant providers and is not stored on our servers.

No security system is perfect. We encourage you to use strong passwords and keep your devices secure.

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, such as completing transactions, providing support, and meeting legal or accounting obligations.

When information is no longer needed, we take reasonable steps to delete or de-identify it.

You have the right to access, update, or request deletion of the personal information we hold about you.

To make a request, or if you have questions about your privacy, please contact us at shopcaltemaison@gmail.com with your full name and email address used for your order.

If you have any questions about this Privacy Policy or how we handle your data, please get in touch.

Email: shopcaltemaison@gmail.com

Office hours: Monday – Friday, 9am – 4pm.