Frequently Asked Questions

We offer fast Australia-wide shipping.

Processing Time: 1-3 business days

Delivery Time: 3–5 business days across Australia

Once your order has been dispatched, you'll receive a tracking number via email.

Yes. We deliver to customers across Australia.

We accept all major payment options, including:

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay

All payments are processed securely using encrypted checkout technology.

Yes. Every CALTÉ MAISON product is proudly 100% vegan, containing no animal-derived ingredients.

Absolutely. We never test on animals, and we work with suppliers who share our commitment to cruelty-free beauty.

At CALTÉ MAISON, we formulate with carefully selected, high-quality ingredients chosen for their performance, comfort and luxurious feel.

Our products are designed to nourish, hydrate and enhance while remaining lightweight and comfortable to wear. We prioritise premium ingredients that help deliver beautiful results without compromising on quality.

Yes. Our formulas are developed for daily use and are made with carefully selected cosmetic-grade ingredients that deliver effective performance while feeling comfortable on the lips.

If you have particularly sensitive skin or known allergies, we recommend reviewing the ingredient list before use and performing a patch test if needed.

Many of our products are designed to provide visible results immediately after application, leaving lips looking smoother, more hydrated and beautifully enhanced from the very first use.

Yes. Our shades and formulas are designed to complement a wide range of lips and all ages, making them effortless to wear every day.

Absolutely. Our products are designed to become part of your daily beauty routine, providing comfortable wear with a luxurious finish.

Our Customer Care team is here to help.

Email: shopcaltemaison@gmail.com

We'll respond as quickly as possible during business hours.

Yes. Once your order has been shipped, you'll receive a confirmation email containing your tracking details.

If there's an issue with your order, please email shopcaltemaison@gmail.com within 7 days of receiving your package. Include your order number and photos (if applicable), and we'll work to resolve the issue promptly.

CALTÉ MAISON blends luxury beauty with consciously crafted formulas.

Quality ingredients, Vegan, Cruelty-Free, Fast Australia-wide shipping, Brisbane-based customer support

Our mission is simple: create elevated beauty essentials that feel as beautiful as they perform.