Refund & Returns Policy

We accept returns for change of mind within 14 days of receiving your order, provided that:

• The lip product is unopened, unused, and in its original condition.

• All original packaging and seals remain intact.

• Proof of purchase is provided.

For hygiene and safety reasons, we cannot accept returns on lip products that have been opened, used, swatched, or tampered with. Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the product and packaging. Once assessed, we'll happily offer a replacement, store credit, or full refund where appropriate.

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 3–5 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

Sale, promotional, and clearance items are eligible for return only if they are faulty or required under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

To request a return or refund, please contact our customer care team with your order details.

Please include your full name, order number, reason for the return, and photos (if applicable). We'll provide return instructions once your request has been reviewed.

Our team is committed to providing exceptional customer service and will work with you to resolve any concerns as quickly as possible.